Why not Meebo?
What drives this post, however, is the new MeeboMe service, which is a simple applet you can insert into any web page so people can chat directly with the owner of a website. I’ve seen this type of technology before (once, while surfing an ecommerce site someone popped up and asked if they could help me), but this is lowering the bar to the “plug and play” level, just as instant messengers did for chat. A library could insert this on their home page or their [sucky] OPAC, any problem spot, or any spot that makes it easy to find, and bam, instant hookup to the library. Can’t figure out how to renew your books? We’ll walk you through it. Need something that we don’t have? Done. Want to know what the library hours are? Easy answer. And there’s no excuse not to do it because the overhead is virtually non existent.
Special props to Postmodern Sass for the song lyric post title.